At Pet Herbs Direct, we employ industry-leading encryption and security technologies to give our customers extra peace of mind. However, even with our security precautions, we recognize that not everyone feels comfortable purchasing online with credit cards. For these customers, we offer a number of other ways to purchase from Pet Herbs Direct.
To keep our prices low, Pet Herbs Direct was founded as an online health store with all orders made through our secure online shopping cart. Ordering online is still the fastest and most accurate way to place your order. However, as a courtesy to our customers who prefer to place orders over the phone instead of online, you may now order via our toll-free number during normal business hours. If you're calling outside of normal business hours or we're helping other customers, please leave a detailed message with your callback number, and we will return your call as soon as possible. When calling our order line, please be ready with your product names or item numbers, credit card information, billing address and shipping address (if different). Our toll-free order line is 1-877-252-5436. For all non-order related inquiries (i.e. questions about outstanding orders, products, policies, your account or past orders) - please use our Contact Us E-Mail Form.
Mail or Fax Orders
To pay by Mail or Fax using a credit card, personal check or money order, please download our mail order form (in Microsoft Word format) here: Mail Order Form.
If you can't download the form, you may send your order and payment to Pet Herbs Direct, 2527 W 237th St, Ste E, Torrance, CA 90505 or Fax your order to 1-866-526-8359. Please include the following information: (i) the quantity and product number (i.e. AA1234) of each item you'd like to order, (ii) your shipping address and phone number and (iii) a check or money order for your total order, plus $4.95 for U.S. shipping (flat rate for all mail orders) and 9.5% sales tax if your shipping address is in California (no sales tax outside of California). Please note that all orders by check or money order will not ship until the payment clears.