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Phone/Mail Orders

At Pet Herbs Direct, we employ industry-leading encryption and security technologies to give our customers extra peace of mind. However, even with our security precautions, we recognize that not everyone feels comfortable purchasing online with credit cards. For these customers, we offer a number of other ways to purchase from Pet Herbs Direct.

Phone Orders

UPDATE - In order to serve as many customers as possible, we are currently unable to accept phone orders. Our phone line is currently unmonitored, so voicemail messages will not be returned. All new orders will only be accepted through our  secure website. For ALL inquiries (i.e. questions about outstanding orders, products, policies, returns, your account or past orders) - please use our secure Contact Us E-Mail Form.

We generally respond to customer inquiries by the next business day. If you have not received a response from us within 2 business days, please check your SPAM folder, as sometimes our responses get mistakenly classified as spam (especially for Hotmail, Earthlink and Yahoo email accounts). If you feel we have not responded to your inquiry, please Contact Us again and also double-check your email address (if you have a typo in your email address we cannot contact you).

Mail or Fax Orders

To pay by Mail or Fax using a credit card, personal check or money order, please download our mail order form (in Microsoft Word format) here: Mail Order Form.

If you can't download the form, you may send your order and payment to Pet Herbs Direct, 2527 W 237th St, Ste E, Torrance, CA 90505 or Fax your order to 1-866-526-8359. Please include the following information: (i) the quantity and product number (i.e. AA1234) of each item you'd like to order, (ii) your shipping address and phone number and (iii) a check or money order for your total order, plus $4.95 for U.S. shipping (flat rate for all mail orders) and 9.5% sales tax if your shipping address is in California (no sales tax outside of California). Please note that all orders by check or money order will not ship until the payment clears.