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Help Center



Are your herbs safe?

Can all pets take your herbs?

When and How should I give my pet herbs?

What dosage is appropriate?

How long do the formulas take to work?

Can you diagnose my pet's condition?

Can you locate a specific product?

Can I give my pet herbs with veterinary medications?

Can I give my pregnant cat or dog herbs?

Can I give my pet several herbal formulas at the same time?

Do you have any Clearance Items?


How do I place an order?

Is it safe to order from you online?

Can I order by phone?

Can I Mail or Fax an order?

Was my order placed?


What are your shipping costs?

When will my order be shipped out?

When will my order be delivered?

Can you guarantee my shipment will be on time?

How can I track my order?

Why is my tracking number not updating?

My tracking number says “Delivered” but I never received the package, where is it?

Do you ship outside the United States?

Where is my International Order?


Why do you no longer accept PayPal?

My credit card is not working.

My credit card was charged more than once.


What is your return policy?


Can I order your products wholesale?

Do you have an affiliate program?

Can you mail me a catalog?

Do you have a local store?

Can you email me a discount coupon?

How do I unsubscribe from your emails?

Can you share any customer testimonials?

Do you support any charities?