Ship Out Location:
All orders are shipped out from our warehouse located in Torrance, California.
Ship Out Time:
The majority of our orders are shipped out within 1 business day of the time an order is placed. If there is delay and it is taking longer than 2 business days, this is likely due to a stock or backorder issue. We will then send out the order as soon as our restock arrives.
We will contact you or cancel/refund your order if the restock will be an excessive amount of time.
Please contact us if you need a more accurate estimate in these cases or an emergency case.
Orders over $25 are shipped free anywhere in the U.S. Orders under $25 will be charged a $3.95 shipping fee. Typical delivery time is 3-7 business days from the shipping date for most items.
Most free shipping orders are shipped via USPS First Class. At our discretion, we may also ship your order via USPS Priority or UPS ground, depending on the shipping address, order details, and the on-time performance of carriers.
Expedited Shipping Options:
USPS/UPS provides general estimated shipping times for expedited shipping options. However, these are not guarantees as it is ultimately under the control of UPS/USPS. There are also occurrences that could create delays such as mechanical issues, delivery errors, severe weather phenomenon, etc.
USPS Priority Mail – ETA 2-5 Business Days
UPS Ground – ETA 3-5 Business Days
USPS Priority Mail Express – ETA 1-2 Business Days
UPS 2nd Day Air – ETA 1-2 Business Days
UPS Next Day Air – ETA 1 Business Day
UPS Next Day Air Saturday – ETA 1 Day
UPS 2nd Day/Next Day Air orders must be placed before 12 pm PST for same day shipping, otherwise it may be shipped the next business day.
UPS Next Day Air will be estimated to arrive the next business day. Therefore, orders placed on Friday will be estimated to arrive on Monday. If you do need a Saturday delivery, please choose the UPS Next Day Air Saturday on checkout.
International Orders. Shipping is available to selected international destinations for a standard fee starting at $12.95 per order (depending on the destination), which will be automatically added to your shopping cart upon checkout.
Please note that if you cannot find your country in our pull-down address menu, it means we DO NOT ship to your country. This is because the country either has issues with customs delays or high incidences of credit card fraud
International Shipping is via USPS International First Class Mail (where available), which transfers the shipment to local postal delivery after it clears customs. Delivery times may vary from less than 1 week up to 6-8 weeks, depending on the destination and your local customs processing times.
Please do not contact us about speeding up your order through customs, as we have no control over local customs delays. Herbs Direct may be unable to ship to some international destinations due to local customs regulations. Please note that you, the customer, are responsible for all shipping charges, taxes, duties or other customs fees assessed in the country of delivery. You are also responsible for ensuring that the items you ordered can be imported legally into your country. Check with your local customs regulations prior to ordering. If your order is refused by local customs and returned intact to Herbs Direct, we will refund your original order amount (less any shipping fees and a 15% restocking fee).
Other Information. Additional charges may be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.