Orders over $25 are shipped free anywhere in the U.S. Orders under $25 will be charged a $3.95 shipping fee.
Standard Shipping Methods. Most orders are shipped via US Postal Service Priority Mail. At our discretion, we may also ship your order via USPS First-Class Mail, USPS Express Mail, UPS, or other carriers depending upon your shipping address, order details and the on-time performance of carriers.
Delivery Times. Typical delivery times are 3 to 10 days from the shipping date for most items. We maintain a full inventory of products, and most of our orders are shipped within 1-2 business days. If your product request is back-ordered or we expect an unusual shipping delay, we will promptly notify you via email.
International Orders. Shipping is available to selected international destinations for a standard fee starting at $12.95 per order (depending on the destination), which will be automatically added to your shopping cart upon checkout. Please note that if you cannot find your country in our pull-down address menu, it means we DO NOT ship to your country. This is because the country either has issues with customs delays (i.e. Germany) or high incidences of credit card fraud (e.g. Spain, Eastern Europe, Russia, Africa, most of Asia). International Shipping is via USPS International First Class Mail (where available), which transfers the shipment to local postal delivery after it clears customs. Delivery times may vary from less than 1 week up to 6-8 weeks, depending on the destination and your local customs processing times. Please do not contact us about speeding up your order through customs, as we have no control over local customs delays. Pet Herbs Direct may be unable to ship to some international destinations due to local customs regulations. Please note that you, the customer, are responsible for all shipping charges, taxes, duties or other customs fees assessed in the country of delivery. You are also responsible for ensuring that the items you ordered can be imported legally into your country. Check with your local customs regulations prior to ordering. If your order is refused by local customs and returned intact to Pet Herbs Direct, we will refund your original order amount (less any shipping fees and a 15% restocking fee).
Other Information. Additional charges may be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
For questions about our shipping policy, or to inquire about your order, please Contact Us.